Phone Right Communications Training

First Impressions Start with What Customers Hear When They Call You

Phone Right Communications Training
Phone Right for Customer Service

Create an effective, systematized approach to interacting with your clients or customers on the telephone.

Phone Right is a training program that is designed for organizations whose business depends on telecommunications. The Phone Right training is separated into segments. Each segment focuses on ways you can increase the effectiveness of your team’s telecommunication, sales and customer service skills. We customize your training to fit your company’s needs and training schedule.

Phone Right First Impressions zeros in on one of the most problematic, yet over looked needs of any business – your receptionist’s training. Any business that has a receptionist should have that person view at least this special segment. This special section will instruct receptionists on how to create brilliant and lasting first impressions for your company.

Customer Service Best Practices The Phone Right training also covers Answering Systems, Voice Mail messages, On Hold messages and Cell Phones since in an ever changing business world, we communicate with our customers in a variety of ways.

Our Phone Right program is customized to your company. Typically the program is split into two training sessions: One initial training and one follow up training to reinforce the learning and also to follow up with any challenges in implementation. The program can be delivered live at your office or at my conference room in San Diego. Or we can deliver the program direct to you and your team via live webinar using GoToMeeting.

What clients say:
“Linnea Blair trained our whole team on how to answer our phones in a way that is a welcoming and friendly experience for our clients. Her presentation was interesting, interactive, and fun! We now all “smile to the point of a grin” before answering the phone, and we’ve learned how to elicit the kinds of responses and information we need to best help our clients. Linnea’s approach challenged us to think differently about our phone interactions and how we come across to our friends and clients. I highly recommend the Phone Right program!”
Tanya Scott, Partner
Hutchinson and Bloodgood LLP

"I can honestly say that On Target is now an equal partner in my business. By that I mean the tools we use allow me to measure my financials against my budget; they let me see if I can afford to buy a new van, they let me see which of my painters run the most productive jobs; they let me see if my collections efforts are effective; they let me see how much operating capital I should retain in case of a revenue shortfall one month.

Monthly telephone meetings with Linnea keep me focused on my numbers when they might otherwise be ignored due to ‘busyness’ or laziness; monthly meetings with our group keeps me focused on doing what I said I would be doing during the last meeting; goal setting is good and fine but unless there is reinforcement it tends to dissipate.

The bi-annual meetings are the highlight of my year; the benefits of sharing financial data with similarly sized peers; the ancillary modules on leadership, strategic planning and marketing are excellent; the shared knowledge re; technology upgrades, employee manuals, policies, etc., recent successes and even recent losses. There exists a tremendous feeling of support and openness at the meetings; no group hugs but honesty, good intentions and thoughtfulness abound.

My accountant has asked why I stay in the program if I have acquired the tools necessary to stay on top of my business. She sees the bottom line; an expense. I see the expense, which over the course of the year is probably the same amount I spend on gasoline, as an integral investment in my business and in myself; my career, my retirement, my kid’s college educations but also my mental well-being."

Nigel Costolloe, Boston, MA

Call 619.291.3700

Phone Right Communications Training

First Impressions Start with What Customers Hear When They Call You

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